Privacy Policy

1. Information We Collect

We only collect what we genuinely need. The categories of information we collect are:

Information you provide directly

• Email address — used to deliver your subscription credentials and send order receipts.
• Phone number (optional) — used only if we need to contact you for activation or setup help.
• Name — when you submit a contact form or message us on WhatsApp.
• Message content — when you reach out through email, WhatsApp, the contact form, or live chat.

Information we collect automatically

• Technical data — IP address, browser type, device type, operating system, referring URL, and pages visited.
• Usage analytics — anonymous, aggregated data about how visitors interact with our website (page views, time on page, etc.).

What we do not collect

• We do not store credit card numbers, CVVs, or full payment details on our servers — these are handled directly by our payment processors.
• We do not track or log which channels, movies, or shows you watch through your IPTV subscription.
• We do not collect government IDs, passport numbers, or other sensitive identity documents.

2. How We Use Your Information

We use the data we collect for the following purposes only:

• To deliver your IPTV subscription credentials after a successful payment.
• To respond to your support requests, activation issues, and setup questions.
• To send transactional emails (order confirmations, renewal reminders, important service updates).
• To process payments through our trusted third-party providers.
• To detect, prevent, and investigate fraud, abuse, or unauthorized access.
• To improve our website, support quality, and overall customer experience.
• To comply with legal obligations and enforce our Terms of Service.

If you opt in to our newsletter, we may also use your email to send promotional offers and product updates. You can unsubscribe anytime using the link in any marketing email.

3. Legal Basis for Processing

For visitors in the European Economic Area (EEA), United Kingdom, or other regions with similar privacy laws, we rely on the following legal bases:

• Contract performance — to deliver the IPTV subscription you purchased.
• Consent — for marketing emails and non-essential cookies (you can withdraw at any time).
• Legitimate interest — to keep our service secure, prevent fraud, and improve the customer experience.
• Legal obligation — when we are required to retain or disclose data by applicable law.

4. How We Share Information

We do not sell, rent, or trade your personal information. We share data only with trusted service providers who help us operate the service, and only to the extent necessary. These include:

• Payment processors (PayPal, credit-card gateways, cryptocurrency processors) — to process your purchase securely.
• Hosting and infrastructure providers — to operate our website and servers.
• Email and messaging platforms — to deliver order receipts and support replies.
• Analytics providers — anonymized data only, used to understand traffic patterns.
• Legal authorities — only when we are legally compelled by a valid court order or subpoena.

All third-party providers are contractually bound to handle your data securely and only for the purposes we specify.

5. Payment Processing

All payments are processed by trusted third-party providers including PayPal, major credit-card processors (Visa, MasterCard, American Express), and cryptocurrency gateways (Bitcoin, USDT, Ethereum).

Your full card or banking details are never stored on our servers. We only receive a payment confirmation and a transaction ID, which we use to activate your subscription and provide support if needed.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to keep our website running smoothly and understand how visitors use it. The main types are:

• Essential cookies — required for the site to function (cart sessions, security tokens). These cannot be disabled.
• Analytics cookies — help us understand traffic patterns in aggregate (e.g. which pages are most popular).
• Preference cookies — remember your language or display settings.

You can manage or disable cookies in your browser settings. Disabling essential cookies may affect parts of the website.

7. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy:

• Active subscribers — for the duration of your subscription plus up to 24 months for support history.
• Billing records — retained as required by tax and accounting regulations (typically up to 7 years).
• Marketing data — until you unsubscribe or request deletion.
• Support tickets — typically up to 24 months after the last interaction.

You can ask us to delete your data earlier — see the Your Rights section below.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Secure, access-controlled hosting infrastructure.
• Limited employee access on a strict need-to-know basis.
• Regular security reviews and software updates.

While we follow industry best practices, no method of transmission or storage on the internet is 100% secure. We cannot guarantee absolute security but commit to notifying affected users promptly in the unlikely event of a breach.

9. Your Privacy Rights

Depending on where you live (Canada under PIPEDA, the EU under GDPR, the UK under UK-GDPR, California under CCPA, etc.), you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information.
• Deletion — request that we erase your personal data (subject to legal retention obligations).
• Restriction — ask us to limit how we process your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — at any time, where processing is based on your consent.
• Lodge a complaint — with your local data protection authority.

To exercise any of these rights, email us at support@iptvtrex.ca. We will respond within 30 days.

10. International Data Transfers

Trex IPTV operates globally, and our servers and service providers may be located in different countries. By using our service, you consent to your data being transferred to and processed in countries outside your own. We use appropriate safeguards (such as standard contractual clauses) to ensure your data remains protected.

11. Children's Privacy

Our service is intended for users 18 years or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

12. Third-Party Links

Our website may contain links to external sites (e.g. payment gateways, social media, installation tutorials). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will always show the most recent revision. If the changes are significant, we will notify active subscribers by email.

14. Contact Us

If you have any questions about this Privacy Policy, your data, or how to exercise your rights, please reach out — we usually reply within an hour.

• Email: support@iptvtrex.ca
• WhatsApp: +1 (618) 298-6132
• Website: iptvtrex.ca