Refund Policy – Trex IPTV Canada
Last updated: April 7, 2026
We are confident in the quality of our service. If you are not satisfied for any reason within the first 7 days of your subscription, we will issue a full refund — no questions asked.
1. Eligibility for Refund
You are eligible for a full refund if:
• Your request is submitted within 7 days of the original purchase date
• The service did not work as described on your device
• You experienced persistent technical issues that our support team could not resolve
• You changed your mind within the 7-day window
2. Non-Refundable Cases
Refunds will not be issued if:
• More than 7 days have passed since the purchase date
• The account was suspended due to violation of our Terms of Service
• Credentials were shared outside of the purchased device limit
• A free trial was provided prior to purchase
3. How to Request a Refund
To request a refund, contact us via WhatsApp at +1 618 298 6132 within 7 days of your purchase. Simply send us your order details and the reason for your refund request. We process all eligible refunds within 24–48 hours.
4. Refund Method
Refunds are issued via the same payment method used for the original purchase. Processing time may vary depending on your payment provider (typically 1–5 business days).
Need a refund or have a question about our policy?